Policies

A FEW WAYS TO MAKE YOUR VISIT MORE ENJOYABLE

In the interest of providing a relaxing environment for all clients, please make arrangements for childcare prior to your appointments. We have no facilities to accommodate children and therefore will not be able to provide your scheduled service.

To reserve a spot in one of our fabulous rooms, we will need a credit card number. (This will keep standby clients from "nabbing" your spot!)

Please arrive 15 minutes prior to your scheduled service. This allows for proper preparation time. Please be aware that if you are late, the full fee will be charged, with an adjustment on allotted service time.

Please inform your technician of any special request you may have. It is important to us that we know if we are living up to your expectations.

All service time are approximate.

Colours reserves the right to offer specific services during the busiest times of the year.

Prices are subject to change without notice.

We are not responsible for lost of stolen articles.

If a cancellation is inevitable, we understand. However, please adhere to our policy to avoid being charged for services.

Any single appointment not cancelled 8 hours in advance will result in the full fee being charged.

For those of you who have reserved more than one service or package, we need 24 hours advance notice, to avoid full fee charges. For a large group, we need 72 hours advance notice.

In the event a client is a no-show for a scheduled appointment, the full fee for the service(s) missed will be charged.

This cancellation policy allows us the time to inform our standby clients of any availability, as well as keeping our technicians' schedules filled, thus better serving everyone. Thank you for your cooperation in the matter and consideration for our fellow client.